Microsoft launched AnswerDesk.com today – a premium service available on demand 24/7 that helps connect ‘Answer Techs’ with customers who need help diagnosing and troubleshooting their Microsoft software related issues.
Although no official announcement has been made, the website went online earlier today.
According to the Answer Techs page, you’re able to choose any one of Microsoft’s Answer Techs for a complimentary consult chat. You are able to view their profiles and read about their service history and experience, before connecting.
Although little is indexed at the time of this story going online, as the hours pass, additional pages should be indexed by the search engines.
I wrote about Answer Desk, Microsoft’s response to Apple’s Genius Bar available in retail stores, back in mid-September after Microsoft took ownership of the domain AnswerDesk.com. The week Microsoft acquired <answerdesk.com>, it also acquired answerdesk.ch, answerdesk.fr, answerdesk.jp, answerdesk.tw, and answersdesk.com (plural).
None of the country domain names currently resolve to a web page and according to a commenter from outside the United States, the site is only accessible by people from the US. Visitors are greeted with a message that reads: “Sorry, this site restricted to US visitors only”.
A password-protected site has been online for most of the past week, until earlier today when the official site was revealed.
According to the About Us page:
Answer Desk is a premium service provided by Microsoft to give you the most convenient, friendly and easy way to get the most out of your PC. Answer Desk Answer Techs are trained to diagnose and troubleshoot your Microsoft software related issues. Answer Techs are also knowledgeable to train you in Microsoft’s latest software, such as Microsoft Windows 7 and Microsoft Office 2010. Our Answer Techs will take care of your technology needs as quickly and easily as possible, so you can get back to your life.
Who are the Answer Desk Answer Techs?
Answer Desk Answer Techs are highly trained, and qualified in their domain of knowledge, including popular software such as Word, Excel and PowerPoint. In addition, they are professional, friendly, and dedicated to solving your PC issues without resorting to technology jargon.
With the site now online, I’m sure we can expect to see a press release soon by Microsoft.